주요 콘텐츠로 건너뛰기

저희는 쿠키 및 기술을 바탕으로 콘텐츠와 기능을 제공하여 귀하의 온라인 체험을 개선하고 맞춤화 하고자 합니다. 쿠키 사용에 대한 자세한 내용은 www.johnsoncontrols.com/privacy  에서 개인 정보 보호 정책에 설명된 쿠키 세부 정보를 검토하십시오.

"쿠키 허용"을 클릭하면 성능, 기능 및 대상 쿠키를 장치에 저장하는 데 동의함을 의미합니다. 자세한 내용은 "쿠키 설정"을 참조하십시오. 만약 사이트 기능에 필수적이지 않은 쿠키를  장치에 저장하는 데 동의하지 않을 경우  "삭제"를 클릭하십시오. 

careers

HVAC Customer Support Coordinator page is loaded

HVAC Customer Support Coordinator

locations
Tempe-Arizona-United States of America
time type
전일제
posted on
11일 전 공고
job requisition id
WD30234428

Be part of the future!

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

  • Competitive Starting Pay
  • Paid Training
  • Tuition reimbursement
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
    • Medical/Dental/Vision insurance
    • Health Savings Account (HSA)
    • Life Insurance
    • 401(k) savings plan with company match
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • Wellness Program
    • And More!

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

  • Parts Ordering/PO Creation Support

    • Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing. 

    • Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as needed basis. The following information must be provided:

      • Part Description

      • Part Number

      • Quantity

      • Vendor Information

      • Activity Number

    • The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials

  • RMAs

  • Update on-call list. 

  • Subcontract saperwork

    • Supply Chain Finance

  • Various Report Tracking (Vibration, Oil, Regrigerant)

  • Maintain Customer Bill to Account Information.

  • Ensure Specialty tools have been returned.

  • Request and Send out Ceriticates of Insurance (COI)

  • New Truck Creations

  • Close Inventory Trunks

  • Vendor Set-up

    • Global Preferred Supplier List

  • Fleet

  • Uniforms

What we look for

Required

  • High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.

  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

  • Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

  • Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.

  • Able to prioritize work activities based upon financial impact to desired business goals.

  • Able to influence diverse teams to accomplish tasks/goals.

Preferred

  • Associate’s degree preferred.

  • Experience and/or basic project accounting or costing principles are desired.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

About Us

Logo

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. 

They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. 

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, weve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

팔로우
© 2025 Workday, Inc. All rights reserved.